What Did My Patient Think of the Program?

Providing patients with an opportunity to give feedback about the program is a useful measure of quality control.  Patient feedback also allows coordinators to evaluate the components of pulmonary rehabilitation that patients find most useful.

The following points should be considered when asking patients for feedback:

• Patients should not feel pressured into providing positive feedback.  
• To help alleviate potential concerns by patients, coordinators should consider de-identification of patient responses to satisfaction questionnaires.
• The questions presented in the satisfaction questionnaire should be reflecting the content of the centre’s program. 
• The questionnaire should also provide patients with a variety of answering options (e.g. a Likert scale rather than forced choice yes or no responses; space to expand on answers).

A sample patient satisfaction questionnaire is available.